Terms of Service

1. About Anron Solutions

These Terms of Service ("Terms") govern your use of the website at www.anronsolutions.com and all services provided by Anron Solutions Limited ("Anron", "we", "us", or "our"), a company incorporated in Hong Kong with offices at Kwun Tong, Hong Kong.

If you are engaging our services on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

2. Services

Anron Solutions provides the following categories of professional technology services:

• AI solutions, chatbot development, and intelligent automation
• eCommerce platform development and integration
• Web design, UI/UX design, and mobile application development
• Cloud hosting, DevOps, and managed infrastructure services
• Digital marketing, SEO, and social media management
• ERP, HR, POS, and business system integration

Specific deliverables, timelines, and pricing for each engagement are defined in a separate written agreement, proposal, or Statement of Work ("SOW") agreed between the parties.

3. Engagement & Project Agreements

All client engagements are subject to:

• Written agreement: A signed proposal, SOW, or contract sets out the scope, timeline, and fees. Work does not commence until an agreement is signed and any required deposit is received.
• Scope changes: Any additions or modifications to agreed scope must be documented in a written change request and may affect fees and timelines.
• Client responsibilities: Clients are responsible for providing timely feedback, required content, credentials, and approvals necessary for project delivery.

4. Fees & Payment

• Pricing: All fees are agreed in writing prior to commencement. Prices on our website are indicative only and subject to change without notice.
• Currency: Fees are quoted in Hong Kong Dollars (HKD) unless otherwise agreed.
• Deposits: Projects typically require a deposit of 30–50% of the total project fee before work commences, as specified in your agreement.
• Payment terms: Invoices are payable within 14 days of issue unless otherwise specified. Late payments may incur interest at 2% per month.
• Suspension: We reserve the right to suspend work on a project where invoices remain unpaid beyond the due date.
• Expenses: Third-party costs (domain registration, software licences, stock imagery, ad spend) are billed separately at cost unless included in writing.

5. Intellectual Property

Client ownership: Upon receipt of full payment, Anron assigns to the client all intellectual property rights in the custom work product created specifically for that client under a SOW, including source code, designs, and written content.

Anron retains:

• All pre-existing intellectual property, frameworks, tools, libraries, and methodologies developed prior to or independently of any client project
• The right to display completed work in our portfolio unless the client requests otherwise in writing

Third-party components: Deliverables may incorporate open-source software or licensed third-party components, each governed by their respective licences. We will disclose any such components.

6. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of an engagement. This obligation:

• Applies to business strategies, technical specifications, client data, and pricing
• Does not apply to information that is publicly available or independently developed
• Survives the termination of the engagement for a period of three (3) years

Our delivery partners in Hong Kong, mainland China, and Toronto, Canada are bound by equivalent confidentiality obligations.

7. Revisions & Acceptance

• Revision rounds: Each project SOW specifies the number of included revision rounds. Additional revisions are billable at our standard hourly rate.
• Acceptance: Deliverables are deemed accepted if the client does not raise written objections within 10 business days of delivery.
• Feedback: Clients must provide clear, consolidated, and actionable feedback. Contradictory or incomplete feedback may require additional scoping.

8. Warranties & Disclaimers

Anron warrants that services will be performed with reasonable skill and care, consistent with industry standards.

To the maximum extent permitted by Hong Kong law, we disclaim all other warranties, express or implied, including:

• That our website or deliverables will be error-free or uninterrupted
• That specific business outcomes (e.g., search rankings, conversion rates, revenue) will be achieved
• Warranties relating to third-party platforms, APIs, or services integrated into deliverables

9. Limitation of Liability

To the fullest extent permitted by applicable law:

• Anron's total liability for any claim arising from a project engagement shall not exceed the total fees paid by the client for that specific project in the three (3) months preceding the claim
• We are not liable for indirect, consequential, special, or punitive damages, including loss of profits, loss of data, or business interruption
• We are not responsible for failures caused by client-provided content, third-party services, force majeure events, or actions outside our reasonable control

10. Termination

• By client: Either party may terminate a project engagement with 30 days written notice. The client remains liable for all work completed and costs incurred up to the termination date.
• By Anron: We may terminate immediately for non-payment, breach of these Terms, or conduct that is harmful or unlawful.
• Upon termination: Each party will return or destroy the other's confidential materials. Sections on IP, confidentiality, payment, and liability survive termination.

11. Website Use

When using www.anronsolutions.com, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorised access to any part of the site or its infrastructure
• Transmit malware, spam, or harmful content
• Reproduce or republish our website content without written permission

We reserve the right to restrict access to our website at any time without notice.

12. Third-Party Links & Services

Our website may contain links to third-party websites or integrate third-party services (e.g., Google Analytics, payment gateways, cloud platforms). We are not responsible for the content, privacy practices, or availability of those external services. Your use of third-party services is governed by their respective terms.

13. Governing Law & Disputes

These Terms are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Both parties submit to the exclusive jurisdiction of the courts of Hong Kong for the resolution of any disputes.

We encourage parties to resolve disputes informally in the first instance. If a dispute cannot be resolved within 30 days of written notice, either party may refer the matter to the Hong Kong International Arbitration Centre (HKIAC) for mediation before pursuing litigation.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified to existing clients via email. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

15. Contact

For any questions about these Terms, please contact us:

Anron Solutions Limited
Kwun Tong, Hong Kong
Email: ron@anronsolutions.com
Phone: +852 3111 2262